Frostpaw Forge
Terms and Conditions

This is a custom built work of art, there may be slight errors, or differences between the advertised product and the product you receive. Please understand there can be variances in the process.By purchasing our products you agree to all Terms and Conditions listed on this page. These Terms and Conditions are subject to change without notice.Cancellations and refunds are not guaranteed. Please contact us right away if you'd like to cancel or refund your order and we will try our best to accommodate you.If your order arrives with any defects or blemishes, please contact us within 30 days of receiving your order to exchange it. You may be responsible for return shipping costs.If your order is missing or never arrives, please contact us within 30 days of when your order was shipped to receive a replacement order.We offer repairs (in-person and remote), as well as replacement parts, please contact us for a quote.Our products are custom handmade to order products that can vary in time and complexity to create. We cannot offer a specific time frame for you to receive your product, but we always try our best to fulfill your order as soon as possible. If you do not receive your order within 90 days of purchase, you are entitled to a full refund.You must be 18+ years of age to purchase our products.Shipping costs for our products may vary, please contact us for more information.